FAQs (Frequently Asked Questions)

We were incorporated in the Cayman Islands as an exempted company with limited liability on February 26, 2016. Our principal executive offices are located at Floor 4, Willow House, Cricket Square, Grand Cayman, KY1-9010, Cayman Islands, and our telephone number at this address is +1 345 949 2648. Our website address is www.nuinternational.com

Our operational headquarters are located in the city of São Paulo, state of São Paulo, Brazil, which includes the majority of our product development, sales, marketing, and business operations. We also have offices in Mexico, Colombia, United States of America, Uruguay, Argentina and Germany. 

The biographies of the Management Team can be found here and the Board Members bios can be found here.

This Nu’s Investor Relations contains different pages with a variety of information about the company.

We provide content with information and images about, among other topics, the company’s structure, ESG actions and financial results in our Investor Relations and Institutional websites. 

For Brazil: Please contact Customer Service at your app, calling 0800 608 6236 or writing an email to help@nubank.com.br. 

For Mexico: Please contact Customer Service at your app, calling 800 099 1133 or writing an email to ayuda@nu.com.mx. 

For Colombia: Please contact Customer Service at your app or writing an email to ayuda@nu.com.co.

You can contact our Investor Relations with questions related to Nu using this form or the following email address ir@nubank.com.br.

Our Initial Public Offering (IPO) was December 9th, 2021.

The offering price at our IPO was US$ 9 for the shares traded on NYSE and R$ 8.36 for the BDRs traded on B3.

The shares are currently traded in the U.S. on NYSE and, in Brazil, the BDRs (Brazilian Depositary Receipts) are traded on B3.

BDR stands for Brazilian Depositary Receipt, a certificate of deposit issued and traded in Brazil that represents shares of companies listed on stock exchanges in other countries. In Nu’s case, the BDR corresponds to ⅙ of Class A Ordinary Shares. 

On September 15, 2022, Nu announced a restructuring in the category of its BDRs, which will move from Level III to Level I. The decision was noticed to the market by the Company and should be implemented by the end of 2022.

BDR Level III is a certificate that represents shares or other securities of foreign companies that are registered as a publicly-held company in Brazil. In the case of BDR Level I, there is no need for a local registration. With the change Nu will no longer be a publicly traded company in the Brazilian stock exchange, the B3, but it will continue to be listed on the New York Stock Exchange, the NYSE.

Changing the BDR category does not change its trading on the Brazilian stock exchange. The BDRs level I will be traded normally on B3, and Nu remains under strict supervision by the Securities and Exchange Commission (SEC), the regulatory organization for the North American market.

Click here to learn more about this transition process (Portuguese Only).

The ticker symbols are NU for the US-listed shares and NUBR33 for the BDR.

You can find the current share price here or on any financial website under the ticker NU or NUBR33.

Nu shares can be purchased through the brokerage firm where you have an account.

If you are a Brazilian investor, you can register at Nu Invest to trade BDRs in Brazil. Click here to learn more.

The Company does not offer a direct purchase program. Nu shares can be purchased through the brokerage firm where you have an account.

If you are a Brazilian investor, you can register at Nu Invest to trade BDRs in Brazil. Click here to learn more.

We recommend that you speak with your financial advisor in the US, who can inform you about the possibility of investing in Nu.

Nu is not authorized to discuss investments with people residing outside Brazil.

If you used NuInvest to acquire your BDR in Brazil, please contact our Customer Service at your app, calling 0800 608 6236 or writing an email to help@nubank.com.br. 

If you bought your shares in another brokerage, please contact them for more details.

The brokerage firm where your shares are held will be providing year-end tax information.

A transfer agent for a publicly held company keeps records of shares held by registered shareholders, including shares held in certificate form. When shares change hands, the transfer agent updates the record of ownership of the shares. The transfer agent does not maintain records of shares bought and sold through brokerage accounts and held in “street name.” Such records are maintained by the specific brokerages through which shares are bought and sold.

The CUSIP number for shares traded at NYSE is G6683N 103 and for the BDRs traded at B3 is BRNUBRBDR002.

We report in U.S. dollars.

Our fiscal year end is December 31st.

The earnings video conferences are announced via press release. In addition, you can sign up for Company alerts here to be informed of upcoming earnings.

Everyone is invited to listen to the Company’s earnings video conference. To be informed of future earnings calls, sign up for Company alerts here.

The Company’s auditors are KPMG Auditores Independentes Ltda.

SEC and CVM documents are accessible in the SEC and CVM Filings section.

Nu posts all investor information and quarterly financial updates in its Investor Relations website. Additionally, SEC and CVM filings can be found at this section.

You can find more information about Nu’s purpose and values ​​by clicking here or by visiting www.nuinternational.com.

This information is available in the Environmental Impact, Social Impact and Governance sections.