FAQs (Frequently Asked Questions)

We were incorporated in the Cayman Islands as an exempted company with limited liability on February 26, 2016. Our principal executive offices are located at Floor 4, Willow House, Cricket Square, Grand Cayman, KY1-9010, Cayman Islands, and our telephone number at this address is +1 345 949 2648. Our website address is www.nuinternational.com

Our operational headquarters are located in the city of São Paulo, state of São Paulo, Brazil, which includes the majority of our product development, sales, marketing, and business operations. We also have offices in Mexico, Colombia, United States of America, Uruguay and Germany. 

The biographies of the Management Team can be found here and the Board Members bios can be found here.

This Nu’s Investor Relations contains different pages with a variety of information about the company.

We provide content with information and images about, among other topics, the company’s structure, ESG actions and financial results in this IR website and in the institutional website. 

For Brazil: Please contact Customer Service at your app, calling 0800 608 6236 or writing an email to help@nubank.com.br. 

For Mexico: Please contact Customer Service at your app, calling 800 099 1133 or writing an email to ayuda@nu.com.mx. 

For Colombia: Please contact Customer Service at your app or writing an email to ayuda@nu.com.co.

It is important to mention that the Investor Relations team does not have access to clients’ personal data.

You can contact our Investor Relations with questions related to Nu using this form or the following email address investors@nubank.com.br.

Our Initial Public Offering (IPO) was December 9th, 2021.

The offering price at our IPO was US$ 9 for the shares traded on the New York Stock Exchange (NYSE).

The shares are currently traded in the U.S. on the New York Stock Exchange (NYSE).

The ticker symbol is NU for the US-listed shares.

You can find the current share price here or on any financial website under the ticker NU.

Nu shares can be purchased through the brokerage firm where you have an account.

The Company does not offer a direct purchase program. Nu shares can be purchased through the brokerage firm where you have an account.

We recommend that you speak with your financial advisor in the US, who can inform you about the possibility of investing in Nu.

Nu is not authorized to discuss investments with people residing outside Brazil.

The brokerage firm where your shares are held will be providing year-end tax information.

A transfer agent for a publicly held company keeps records of shares held by registered shareholders, including shares held in certificate form. When shares change hands, the transfer agent updates the record of ownership of the shares. The transfer agent does not maintain records of shares bought and sold through brokerage accounts and held in “street name.” Such records are maintained by the specific brokerages through which shares are bought and sold.

The CUSIP number for shares traded at NYSE is G6683N 103.

We report in U.S. dollars.

Our fiscal year end is December 31st.

The earnings video conferences are announced via press release. In addition, you can sign up for Company alerts here to be informed of upcoming earnings.

Everyone is invited to listen to the Company’s earnings video conference. To be informed of future earnings calls, sign up for Company alerts here.

The Company’s auditors are KPMG Auditores Independentes Ltda.

The quarterly reports, annual report or proxy statement are accessible in the SEC and CVM Filings section or directly in the SEC website.

Nu posts all investor information and quarterly financial updates in its Investor Relations website. Additionally, quarterly reports, annual report or proxy statement can be found at this section.

You can find more information about Nu’s purpose and values ​​by clicking here or by visiting international.nubank.com.br.

This information is available in the ESG Report.